Management/Personnel, Legal and Ethical Issues

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22) Personal Employment

• Recruitment, Interviewing, Hiring, Termination, Development, Recognition, Evaluation, — Staff and Volunteers
• Job Search — Resume Writing, Interview Preparation

23) Management Leadership

• Interdisciplinary Care Plan Team
• Leadership Styles
• Program Management
• Program Evaluation
• Supervision Philosophies and Techniques
• Delegating — Enabling Staff Ability
• Self Analysis
• Time Management
• Activity Staff In-Service
• How to Conduct Meetings: Staff, Association
• Problem Solving
• Resident Council and Family Council
• Record Keeping
• Dealing with Challenging People
• Stress Management
• Memory Improvement
• Violence in the Workplace
• Controlling
• Advocacy/ Ombudsman
• Universal Worker Concepts
• Culture Change/ Greenhouse Concepts
• Management and Management Techniques
• Generational Diversity/Gender Issues
• Quality Assurance, CQI, TQM, etc.
• Association Management/Conference
• Committee Development
• Customer Service

24) Management Writing Skills

• Documentation Chart Auditing
• Job Descriptions
• Policies and Procedures Manuals
• Incident Records/Reports
• Letters of Request — Direct Mail
• Grant Writing
• Public Relations
• E-mail and Internet Etiquette
• Form Development

25) Financial Management

• Reimbursement
• Budget Writing
• Record Keeping
• Expense Control
• Establishing Non-Profit Status
• Fund raising
• Establishing Budgets
• Donation Management

26) Professional Development

• Certification
• Professional Attitude Toward Residents
• Professional Associations
• Business Expectations
• Professional Standards — Ethics
• Professional Affiliations
• Professionalism

27) Consulting

• Consultant’s Role, Goals, Knowledge
• Consultant’s Education

28) Resources

• How to Work with Volunteers
• How to Work with Supervisors
• How to Work with Consultants
• How to Work as Middle Management
• Intra-departmental Skills
• How to work with Vendors