MemberClicks, Renewals, and Call To Action
Memberclicks--- We are happy to announce that coming late fall early winter that there will be a new website and database that will be your one stop shop for everything NCCAP!  We listened to your need for being able to do everything online which will include uploading your renewals and so much more! Expired Certification--- We are also happy to announce that if your certification is currently expired and your renewal date was due in 2016-June 30th 2017 that we are offering to waive the late fee/reinstatement fee for a limited time. If your renewal date was during the noted time frame, your renewal must be postmarked between July 1, 2017-Oct 31, 2017 for the fees to be waived. Fees are not waived if your renewal was postmarked prior to July 1, 2017. Call To Action--- November 4th, 2017, Embassy Suites, Raleigh NC, More Information Coming Soon!

Management/Personnel, Legal and Ethical Issues


22) Personal Employment

• Recruitment, Interviewing, Hiring, Termination, Development, Recognition, Evaluation, — Staff and Volunteers
• Job Search — Resume Writing, Interview Preparation

23) Management Leadership

• Interdisciplinary Care Plan Team
• Leadership Styles
• Program Management
• Program Evaluation
• Supervision Philosophies and Techniques
• Delegating — Enabling Staff Ability
• Self Analysis
• Time Management
• Activity Staff In-Service
• How to Conduct Meetings: Staff, Association
• Problem Solving
• Resident Council and Family Council
• Record Keeping
• Dealing with Challenging People
• Stress Management
• Memory Improvement
• Violence in the Workplace
• Controlling
• Advocacy/ Ombudsman
• Universal Worker Concepts
• Culture Change/ Greenhouse Concepts
• Management and Management Techniques
• Generational Diversity/Gender Issues
• Quality Assurance, CQI, TQM, etc.
• Association Management/Conference
• Committee Development
• Customer Service

24) Management Writing Skills

• Documentation Chart Auditing
• Job Descriptions
• Policies and Procedures Manuals
• Incident Records/Reports
• Letters of Request — Direct Mail
• Grant Writing
• Public Relations
• E-mail and Internet Etiquette
• Form Development

25) Financial Management

• Reimbursement
• Budget Writing
• Record Keeping
• Expense Control
• Establishing Non-Profit Status
• Fund raising
• Establishing Budgets
• Donation Management

26) Professional Development

• Certification
• Professional Attitude Toward Residents
• Professional Associations
• Business Expectations
• Professional Standards — Ethics
• Professional Affiliations
• Professionalism

27) Consulting

• Consultant’s Role, Goals, Knowledge
• Consultant’s Education

28) Resources

• How to Work with Volunteers
• How to Work with Supervisors
• How to Work with Consultants
• How to Work as Middle Management
• Intra-departmental Skills
• How to work with Vendors